Job offers

Customer Service Specialist with Scandinavian languages


Excellent Swedish or Danish written and spoken language skills are a must


Our Client is a global leader in packaging, food safety and security, facility hygiene and product protection.They are most famous of Bubble Wrap® brand, which they created in 1957.

 


Job profile:

In this role, you will be looking after  Order to Cash and Order to Delivery business processes.

 


 Task description: 

-> orders receiving, entry in SAP and following up on the complete Order to Deliver process 
-> handling all incoming telephone calls & emails dealing with Customers’ needs in line with procedures, and according to company KPIs.

-> monitoring the activity through a regular check: open orders, inventory management (e.g. adjustments, transfers, exposed inventory reports) 

-> daily contacts with the co-plants’ departments throughout whole Europe, especially with Sales-, Planning-, Logistics-, and Finance Department

-> acting as a point of reference for the Sales Teams for all issues relating to the order process and distribution 

-> supporting Credit Controller in invoicing, contacting Customers in case of overdue invoices and setting-up payment schedules 

-> coordinating month-end closure procedures / focusing on Key Performance Indicators 

-> assisting with other areas of the business as required, providing backup support for team member where necessary 

-> building business relationships with key customers and trust through open and interactive communication and half-yearly meetings.



Requirements:


  • Excellent Swedish or Danish written and spoken language skills are a must;
  • Good knowledge of English;
  • Experience in SSC environment 
  • SAP or Oracle knowledge 
  • Elementary knowledge of Computing devices like Laptops, PCs, Smart Phones, Tablets, etc.;
  • Expertise in Windows OS;

 

Our offer:

 

  • This is an exceptional opportunity within a global organization who offers rewarding careers and professional working environment with a focus on training and development opportunities.
  • Other than working with a great team of smart and energetic people, we also offer a competitive salary and benefits package.
  • Imagine playing a role in changing the experience of chronic diseases. At our company, you can do it.

 

 

 

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